The village's Service Excellence platform is predicated first and foremost on our Customer Service Pledge to our residents. This is accomplished by adhering to the 4 primary areas of customer contact.
Besides the Customer Service Pledge, the Village Board in conjunction with the village staff revised the village's Mission and Vision Statement. Simply put, the Mission Statement explains to our residents and business owners what the purpose, or mission, of the village organization is. The Vision Statement describes where the village, as an organization, is striving to go.
Finally, our organization identified 5 core values which form the foundation on which we perform our daily work and conduct ourselves.